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Dimension Devices Shipping/Delivery Information

Last updated June 28, 2023

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?


Shipping Method Shipping Fee
UK Tracked Royal Mail Free
International Tracked £13.99

WHAT IF I WANT FASTER SHIPPING?

If you would like a faster/expedited shipping option, contact us through the contact page or email us directly ([email protected]) to arrange something that works for you.

SHIPPING TIMINGS

We aim to ship all orders within 7 days of ordering, (however, usually this is MUCH faster). All times and dates given for delivery of the products are given in good faith but are estimates only, subject to carrier's serice ability.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

INTERNATIONAL SHIPPING INFORMATION?

We offer worldwide shipping. Free Standard Delivery shipping is not valid on international orders.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If shipping is delayed on our side for any reason, we will let you know as soon as possible (subject to carrier notification) and will advise you of a revised estimated date for delivery.

If shipping is delayed by "forces beyond our control" (such as being stuck in customs or a postal strike), we recommend you contact the relevant bodies to request more information.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://dimensiondevices.co.uk/returns.php.

POLICY AMENDS

We reserve the right to amend this policy on an ad-hoc basis.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:
Email: [email protected].
Online contact form: https://dimensiondevices.co.uk/contact.php.