Troubleshooting Your Device
Important: You should always update your device to the newest version before attempting any of these troubleshooting steps. It may be that your device has an issue already fixed by later releases! However, if you are still experiencing problems with Chattergeist Touch on the latest version, please see the common issues listed below.
What problem are you having?
- Device has no power
- Display problems
- Operating Mode problems
- Device is rebooting
- Device is freezing
- I cannot update
- Other issue
Power Issues
Q. Chattergeist Touch is not powering on.
If you are using a USB-C connection (and not a 2-pin battery), please check cable usage
as stated in the user manual. If the problem persists, please try updating the software as
stated in the user manual. If you are using the 2-Pin port on the bottom of the device, ensure
you have the positive and negative pins connected the right way around. If you have connected them the wrong way around then you may have broken your
device. If you are using a power/battery pack ensure it has power in it.
Display Problems
Q. My device is upside down.
Ensure you have the correct Screen Mode set in the Options Screen. Select either
“Inverted” or “Normal” depending on what you require.
Q. My display brightness is inconsistent or is too low regardless of the Screen Brightness setting.
Ensure you have an adequate power supply connected, some old phones output a lower than required power output through their USB connection, try another power supply if all else fails.
Operating Mode Problems
Q. Dictionary & Phonetic Modes are not showing an output.
If you are not getting any output in Dictionary or Phonetic Modes, it may be that your
device is not sensitive enough to detect fluctuations occurring. Please adjust the “Scan
Delay”, “Sensitivity” and/or run “Recalibrate”.
Q. After updating, the Dictionary & Phonetic Modes are not showing an output.
Your dictionary may not have been loaded correctly, please re-update the device following update instructions exactly.
Device Is Rebooting
Q. Updating new software to my device stops it working entirely or my device goes into a
boot loop where the screen flashes and nothing is shown (or my device shows the logo
and reboots).
Please re-download the firmware files and ensure you are following the update process in the Update Tool and user manual exactly.
Q. My device seems to reboot when accessing a certain Mode/Screen.
Please reflash Chattergeist Touch with new software from the website as stated in the user manual, a wrong file may have been entered into the wrong field on the update page (i.e. a non-dictionary file added to the dictionary field). If the problem persists after reflashing using the correct files, please use the contact form on the contact page.
If your device continues to have the same rebooting problem, you can run the "reset" files from the File Repository on your device. To do this follow this guide:
1) Connect your device to a computer.
2) Put your device into update mode.
3) Verify your device on the "Your Device" page.
4) Download the following files from the File Repository:
chattergeist-dictionary-reset.bin
chattergeist-reset-firmware.bin
5) Update your device using these two files (and the bootloader files as per the usual update proceedure).
6) Once the update is complete, unplug your device and plug it back in. Wait 10 seconds to allow the memory reset to complete.
7) Put your device back into update mode
8) Update your device with the latest firmware in the usual manner.
Q. After updating to the latest software update I am getting consistent problems with one
or more functions of the device that is not listed here.
First try reflashing your device with the latest firmware and dictionary files. If the problem persists, try downgrading your software version using an older firmware version from the file repository. If the problem still persists then contact us using the contact form on the contact page so we can investigate.
Q. I accidentally unplugged the device half way through a software update and now it
won't boot.
You should be able to simply unplug Chattergeist Touch, plug it back in then start the
update process again from the beginning.
Device Is Freezing
Q. Sometimes when I change options or access a particular screen, my device freezes.
It may be that your options file has become corrupted somehow (perhaps due to power
loss while the device was saving your options file). Try pressing “Factory Reset” in the options. If this fails, try to update your device to the latest version as per the user manual. Try this even if you are on the latest firmware version.
Update Problems
Q. I updated my device and now it won't boot.
Please ensure you have followed the update guide step by step exactly and ensure you have put the correct files into the correct file inputs on the update tool.
Q. The Dimension Devices Update Tool will not recognise my model number or verification code.
Please ensure you are using ONLY the numbers 0-9 and the letters A-F. Model numbers and verification codes do not use any other combinations.
Q. When registering a device to the Dimension Devices Update Tool, registration fails to
work/connect to my device.
This may be a problem with the browser you are using, ensure you are using the latest
version of Google Chrome or Microsoft Edge. The Update Tool does not support Safari,
Firefox or other browsers. If you are still facing the same issue with Google Chrome,
Microsoft Edge or Opera, ensure the browser is up to date. Please also ensure you have disabled your VPN or web proxy as these may also cause issues.
Q. I can verify but I cannot update?
Make sure the browser you are using (Chrome, Edge, Opera only) has WebUSB enabled. You can enable this by going to:
- Chrome: chrome://flags
- Edge: edge://flags
- Opera: opera://flags
Then search for "WebUSB" and enable "Automatic detection of WebUSB-compatible devices" then restart your browser.
Q. My device is not recognised by the browser when trying to update?
Firstly ensure you are pressing the buttons in the correct order. If you are but you're still facing the same problem then you may be lacking the CH340 USB Serial driver for your system, you can reinstall the CH340 USB Serial driver found at the links below. Note that all these operating systems should have these drivers built in by default, only install if you are facing issues.
- Windows:
https://sparks.gogo.co.nz/assets/_site_/downloads/CH34x_Install_Windows_v3_4.zip - Mac OSX:
https://github.com/adrianmihalko/ch340g-ch34g-ch34x-mac-os-x-driver/raw/master/CH34x_Install_V1.5.pkg - Linux:
https://sparks.gogo.co.nz/assets/_site_/downloads/CH340_LINUX.zip
Q. My device is still not recognised by my computer after installing the drivers?
It may be that another USB device is using the same COM port that Chattergeist Touch
uses, unfortunately some USB devices (keyboards, mice, controllers etc) share COM port numbers, we recommend either removing other USB devices or using a different computer.
Other Problem
If you are still encountering issues with your device, please get in contact with us directly (via email or through the form on our contact page) and we will be happy to help!